Below are answers to Frequently Asked Questions.

If you have an issue or question that requires assistance, drop us an email at customerservice@silverbrush.com
or click the Contact Support Button at the bottom of this page and we will get back to you promptly

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  • FREQUENTLY ASKED QUESTIONS
  • ORDERS & SHIPPING
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  • PRODUCT INFORMATION

FREQUENTLY ASKED QUESTIONS

A: Silver Brush products are available from fine retailers around the world. You can access a list of them by clicking on the Stores Near Me link on the About Us menu section of SilverBrush.com. If you don’t have access to a local retailer our products are also available at DickBlick.com, JerrysArtarama.com, Amazon.com and Silverbrush.com

A: Silver Brush Ltd was started in 1990 by Dee Silver and has remained a family business to this day. Our focus on quality has remained in place, despite a trend towards lower quality products in the Art Materials industry. Silver’s diversity of brushes for watercolors, gouache, acrylics, oils and scale modeling/miniatures unsurpassed

A: Silver Brush brings the artist trustworthy brushes that are long lasting, durable and gives each artist an effortless painting experience. Long after other competitor brushes wear out and become unusable, Silver Brushes keep performing.

A. Clean brushes at the end of every studio use. To help artists preserve and care for their Silver Brushes, you can find the care instructions on each product page or click here. See many videos about “how to clean your brushes”. Never leave brushes in fluids for long periods of time.

A: Retailers such as DickBlick.com, JerrysArtarama.com and Amazon ship from their own warehouses around the US, Canada and Europe. Orders from the Silver Brush warehouse ship from Clearwater, Florida.

A: You can contact Customer Service via Email at customerservice@silverbrush.com

ORDERS & SHIPPING

A: Orders typically ship within 1–2 business days. Standard delivery within the U.S. takes 3–7 business days. Expedited shipping options are also available at checkout.

A: Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.

A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account to view your order status anytime.

A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
A: No account is required to checkout, but creating one lets you track orders, save favorites, and manage returns more easily.

RETURNS & EXCHANGES

A: Unused items can be returned within 30 days for a full refund. Brushes must be in their original packaging and in resalable condition. To start a return, please contact our support team.

A: We’re sorry! Please contact us within 7 days of delivery, and we’ll make it right—whether that means a replacement, refund, or exchange.

PRODUCT INFORMATION

A: Our Shop By Medium Menu helps you select the right brush based on the medium like acrylic, oil, or watercolor. You can also use our Brush Finder Tool to get personalized recommendations based on your technique and style.

A: We offer both synthetic (vegan) and natural-hair brushes. Filters on our shop page let you browse by material, and each listing clearly states the brush type.

A. You should clean brushes at the end of every studio use. To help artists preserve and care for their Silver Brushes, you can find the care instructions on each product page or click here. See many videos about “how to clean your brushes”. Never leave brushes in fluids for long periods of time.

Unable to find satisfactory answers ? Contact Support